Common FAQs
Dedicated assistance for your bespoke design journey
Product & Design Details
MATERIAL
Customization & Material Options
We utilize premium 16oz eco-friendly canvas for a sophisticated feel and long-lasting durability. Your design options include custom body colors, adjustable strap lengths, and interior compartments. We offer artisan techniques like screen printing, embroidery, and luxury leather embossing.
PROCESS
The Sampling Process
Prior to full production, we develop a physical prototype based on your specifications. This sampling phase takes 5-7 business days, allowing you to evaluate the texture, craftsmanship, and fine details to ensure the final product perfectly aligns with your creative vision.
CARE
Maintenance & Bag Care
To maintain quality, gently hand wash specific areas as needed. For stubborn marks, use a soft-bristled brush with mild detergent. Avoid machine washing or soaking to prevent canvas shrinkage or hardware oxidation. Always lay your bag flat in a cool, shaded area to dry.
Shipping & Global Delivery
01
Your Production Cycle
Standard creation takes 7-10 business days. Every single piece is meticulously handcrafted upon order by our skilled artisans.
02
Delivery Times & Costs
Domestic orders arrive via premium express within 2-3 days. Final shipping costs are calculated at checkout based on your destination.
03
Global Shipping Support
We provide worldwide delivery via international logistics partners within 7-15 days. Please be aware that local customs duties may apply.
HAVE FURTHER QUESTIONS
Contact Our Support
Our expert design consultants are ready to assist with your bespoke inquiries. From selecting the right materials to tracking your order shipment, we are dedicated to providing a seamless experience for every client.
Luxe Carry Inc